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Customer onboarding

Customer Success

Onboarding: understanding the Customer journey and filling the gaps

Working closely with the Customer Success Engineering team, I identified the customer journey from software purchase to deployment – and all the moments of opportunity inbetween. 

The goal was to conduct a Discovery phase and through a series of interviews and craft a combination of UX, Content, and Organizational strategies that would put customer onboarding at the forefront of the Customer Success organization.



Sonatype customers don’t have a clear understanding of the onboarding journey. How can Customer Success enhance the experience?